Return & Refund Policy

 

At Perfume Plus, we strive to provide our customers with the highest quality perfumes. However, we understand that there may be instances where you need to return or replace a product. Please read our policy below for more information.

Returns and Replacements

Perfumes are non-returnable products, except in cases where the product you received is damaged or defective. If you believe you have received a damaged or defective product, please contact our customer service team within 24 hours of receiving your order.

Please keep in mind that due to health reasons, we cannot accept returns or exchanges on fragrances where the packaging has been opened or used. We recommend testing the fragrance on a small area of your skin before opening the packaging to ensure you are satisfied with the scent. Refund will be processed within 4-7 working days once the cancellation and return approved.

 

How do I know if an item is eligible for return?

Unfortunately, our products are not eligible for return or exchange. We apologize for any inconvenience this may cause.

What should I do if I receive a damaged, defective, or wrong product?

While we strive to ensure the quality of our products and packaging, there may be rare circumstances where you receive a damaged, defective, or wrong product, or an incomplete order. If this happens, please contact us within 24 hours of receiving your order at care@PerfumePlus.in. Kindly provide us with pictures of the issue, and we will take care of the rest. Refund will be processed within 4-7 working days once the cancellation and return approved.

Shipping Costs

Shipping costs are non-refundable for returned, undelivered, unclaimed, and refused packages. If you need to return a product to us, you will be responsible for the shipping cost incurred. The only exception to this is if we have made a shipping error, in which case we will cover the return shipping cost.

If you have any further questions or concerns about our return and replacement policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products.